Air Canada said Thursday it would recall more than 2,600 employees as it braces for increased demand for air travel. The airline says the recalled employees will include various positions, including that of flight attendant, and will be reinstated in stages during the months of June and July.
Air Canada spokesman Peter Fitzpatrick explained that the airline decided to recall workers because it is watching the vaccination campaign progress, COVID-19 cases decrease and governments relax restrictions.
Air Canada has laid off tens of thousands of workers since the pandemic swept across Canada, including 16,500 in March 2020.
One more month for credits
Air Canada customers whose flights have been canceled due to the COVID-19 pandemic will also have one more month to claim their refund. The largest airline in the country announced Thursday afternoon that it was extending until July 12 the deadline initially set for June 12.
As of April 13, 2021, approximately 40% of eligible customers have requested a refund and 92% of submitted requests have been processed, Air Canada said in a press release. According to Air Canada, 1.8 million bookings are eligible for a refund. In other words, a million tickets have still not been the subject of a refund request.
“The number of customers who have requested a refund is lower than anticipated, most of whom have retained their flight credit, Air Canada travel voucher or Aeroplan points, which is great for us because it is a sign that our customers are counting. travel soon, ”writes Lucie Guillemette, General Vice-President and Head of Commercial Affairs.
Reimbursement of people whose flight was canceled before April 13, 2021 for travel starting no earlier than April 1is February 2020 is a term of the $ 5.9 billion deal reached between Air Canada and Ottawa almost two months ago.
Those who want to review the color of their hard cash should apply online or through a travel agency if necessary. However, several customers have testified to The Canadian Press that Air Canada reimbursed them during telephone calls.
The company refuses to specify the value of the tickets reimbursed so far. Last February, the company said it retained $ 2.3 billion in ticket sales in its most recent quarter.
Customers who miss the deadline will be able to request that the residual value of their ticket be transferred to a travel voucher or Aeroplan points, Air Canada’s loyalty program.