Air Canada is extending its refund policy for flight tickets that could not be used due to the COVID-19 health crisis by 30 days.
Posted on June 10, 2021 at 4:11 p.m.
Updated at 17:32
Put in place since mid-April, following a $ 5.9 billion financial assistance agreement with Ottawa, this reimbursement policy allows customers who have purchased a “non-refundable” category ticket before April 13, 2021, for a trip planned after the 1is February 2020, but that could not take place, to submit a refund request online or through their travel agent.
According to its initial schedule announced in mid-April, this special reimbursement policy linked to the COVID-19 health crisis was to end after two months, that is to say tomorrow Friday l June 12.
However, due to the lower than expected number of reimbursement requests, less than half (40%) of the 1.8 million eligible ticket customers, Air Canada has decided to extend its reimbursement policy by one month, until Monday July 12th.
“We established a simple process for online refunds and communicated directly with customers to let them know of the options available to them. Despite all of these measures, only about 40% of eligible customers have requested a refund. This is why we are extending the period during which customers can submit a request, ”said Lucie Guillemette, General Vice-President and Head of Commercial Affairs at Air Canada, in the press release announcing the extension of the period for requesting. reimbursement.
“The number of customers who have requested a refund is lower than the anticipated volume. Most (of our eligible customers) have kept their flight credit, Air Canada travel voucher or Aeroplan points, which is great for us as it signals that our customers are planning to travel soon, ”said Mr.me Guillemette.
Moreover, while it anticipates a resurgence in demand for air travel, the carrier confirmed at the end of the day Thursday that it would soon recall to work “more than 2,600 employees” among the tens of thousands who have been laid off during the pandemic health crisis.
These 2,600 employees will be recalled in various positions, including that of flight attendant, and will be reinstated in stages during the months of June and July.
According to Air Canada spokesperson Peter Fitzpatrick, the carrier has decided to recall the workers because it observes “the progress of the vaccination campaign, the decrease in cases of COVID-19 infection, as well as relaxation of health restrictions ”for travelers.
With The Canadian Press
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