They were ready, on time at the airport, but the plane left without them. This Saturday, June 19, around fifty passengers on a Ryanair flight were unable to board the aircraft, the latter having taken off in advance, reports the Midday Dispatch . This rather rare incident took place at Toulouse Blagnac airport.
“The flight was to take off at 7:25 am and when we went into the boarding lounge at 7:10 am after waiting for two hours at check-in, we were told that the plane had left”, One of the passengers, Mr. Bouhalala, who arrived from Brive-la-Gaillarde at 5 a.m., with his mother in a wheelchair, recounts daily. Instead of going to Fez in Morocco, the plane’s destination, the man was told to return home.
A reimbursement procedure initiated
Like him, about fifty passengers were unable to board the aircraft, even though they had their boarding pass. Some travelers had even arrived at the airport two hours before the flight, the newspaper said. But the boarding gates were closed at 6:55 a.m. according to witnesses, making it impossible for all passengers to access the flight.
A reimbursement procedure will be initiated. La Dépêche du midi indicates that it has not succeeded in reaching the low-cost airline.